Virtual care FAQs

How do I prepare for a telephone visit?

Please wait by your telephone 15 minutes before your scheduled date and time. Similar to an in-person visit, be prepared to wait up to 45 minutes for your call. Please have your health card, list of medications and any other relevant information available. In case you require a prescription, please have the name of your pharmacy and their telephone and fax numbers available. If you are not comfortable speaking English, please have a family member or trusted friend by the telephone to help with translation. Please answer calls with an “unknown” or “blocked” Caller ID, or from an unexpected number, as this may be us calling.

How do I prepare for a video visit?

We currently use multiple video platforms to conduct our secure video visits including the Ontario Telemedicine Network (OTN) and Doxy.me. You will be notified as to which video platform you will be using for your visit.

Please connect to your video call 10 minutes prior to your scheduled time and be prepared to wait up to 45 minutes for your urologist to join. Please have your health card, list of medications and any other relevant information available. In case you require a prescription, please have the name of your pharmacy and their telephone and fax numbers available. If you are not comfortable speaking English, please have a family member or trusted friend by the telephone to help with translation.

How do I connect to an Ontario Telemedicine Network (OTN) visit?

If you have been scheduled for an OTN video visit, please follow the instructions in the OTNinvite to connect to the OTN system. If you have already been scheduled for a video visit and have not received an OTNinvite by e-mail, please check your junk mail or spam folder. For more information on how to prepare for a virtual video visit through OTN, please visit the OTN website.

How do I connect to a doxy.me video visit?

If you have been scheduled for a doxy.me video visit, please click here to connect to Dr. Ostro’s virtual waiting room.

I don’t want virtual care. How can I be seen in-person?

If you are concerned about using video or audio tools for virtual care, you can ask our office to arrange an in-person visit. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus. If the reason for your visit is not urgent, your in-person visit will be scheduled once the risk of COVID-19 is minimal, likely many months in the future.

Contact us.

Dr. Jacqueline Ostro MD FRCPC
3030 Lawrence Avenue East
Suite 318
Toronto, Ontario
M1P2T7

Tel: 416-289-2166
Fax: 416-289-2168

Appointments are by referral only as per OHIP guidelines. If a referral has not been sent by a physician or nurse practitioner, please do not contact our offices to request an appointment.